Customer Support - Forester

About The Role

Atlas Field Services is seeking experienced Customer Support - Contract Foresters to join our Utility Vegetation Management (UVM) team. This position is dedicated primarily to customer conflict resolution, serving as the front-line liaison between the utility, contractors, landowners, and the public to resolve vegetation-related concerns quickly, professionally, and to completion. When customer issues are resolved or capacity allows, these employees will also perform Work Planner and Quality Control (QC) duties wherever the program needs support, ensuring time is always utilized at the highest capacity.

Location:

Texas, Louisiana

• Serve as the dedicated point of contact for customer complaints and conflict resolution across the assigned service territory, managing each issue from intake through final resolution.
• Track and document all customer interactions, complaint details, proposed resolutions, and progress within the company work management system (Fulcrum), maintaining a complete and defensible record for every case.
• Prioritize incoming complaints by severity, respond in a timely fashion, contractors, and tree crews to drive issues to closure.
• Investigate and resolve concerns related to property damage, tree warranty work, vegetation removals, and homeowner reimbursement, escalating as needed.
• Communicate assessment results, address concerns, resolve conflicts, and promote positive public relations while professionally representing the client.
• Perform Work Planner duties as assigned, including inspecting and prescribing vegetation work, documenting units with photos and location comments, and creating clear, executable, auditable work records.
• Perform Quality Control audits of planning and mitigation work for adherence to specifications, work quality, safety practices, and regulatory compliance; provide constructive feedback and elevate issues as needed.
• Inspect and evaluate trees for hazard or danger potential using industry‑recognized methods (e.g., TRAQ methodologies).
• Collaborate daily with clients, contractors, landowners, stakeholders, and the public.
• Support emergency and storm response operations, including rapid assessments, hazard mitigation, and coordination in accordance with safety protocols, laws, and utility guidelines.
• Assist in miscellaneous line clearance projects, program improvements, and quality assurance initiatives as assigned.
• Promote and uphold a strong safety culture while working independently or in teams in challenging outdoor environments.

• Minimum 4 years of experience in Utility Vegetation Management (UVM), utility arboriculture, electric utility vegetation projects, quality control/quality assurance, tree risk assessment, or closely related fields; equivalent relevant education may be considered in lieu of a portion of experience.
• Active ISA Certified Arborist certification highly desired.
• Strongly preferred certifications/qualifications:
• ISA Tree Risk Assessment Qualification (TRAQ)
• ISA Utility Specialist certification
• ISA Board Certified Master Arborist (BCMA) - priority consideration given to holders of this advanced credential.
• Advanced knowledge of tree identification, arboricultural practices, utility vegetation management standards (e.g., ANSI A300 where applicable), hazard tree evaluation, and integrated vegetation management principles.
• Exceptional written and verbal communication skills for conflict resolution, stakeholder engagement, technical reporting, and professional representation of the client.
• Proven ability to multitask, solve complex problems independently, maintain meticulous attention to detail, and work productively in variable outdoor conditions (weather, terrain, remote/urban settings).
• Proficiency with technology, including smartphones, tablets, GPS/navigation, mapping software, data collection apps (Fulcrum experience a plus), and basic computer systems for reporting and documentation.
• Valid driver's license with a clean driving record; capable of safely operating a 4x4 vehicle on rough, unpaved, or off-road terrain.
• Ability to work alone or collaboratively outdoors for…