Assistant Bakery Manager

DUTIES AND RESPONSIBILITIES - Bakery Department Lead Customer Service & Sales

* Maintain an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly customer service.

* Assist customers with product suggestions, special orders, and food‑preparation recommendations.

* Engage in suggestive selling through phone calls, in‑store intercom announcements, and direct customer interaction.

* Answer incoming calls professionally; resolve customer issues appropriately and escalate to the Store Director when needed.

Product Preparation, Baking & Quality Standards

* Possess full working knowledge of all bakery duties, including preparation, baking, decorating, packaging, and product display.

* Implement proper, efficient baking, preparation, and packaging techniques to maintain product quality.

* Ensure proper temperatures are maintained during all phases of preparation, display, and storage.

* Maintain clean, sanitary, safe, and well‑organized bakery areas, equipment, cases, and prep spaces.

* Maintain bakery case visual appeal, freshness, and inventory levels in accordance with company standards.

Merchandising & Department Presentation

* Build bakery displays, rotate stock, and remove outdated or spoiled product promptly.

* Implement effective promotional and seasonal displays to support division sales objectives.

* Ensure work areas and department spaces are clean, organized, and compliant with sanitation guidelines.

* Maintain compliance with all code‑dating policies and product labeling requirements.

Team Support, Scheduling & Training

* Assist with scheduling employees to ensure proper staffing levels and service coverage.

* Support supervision, training, and assignment of duties to bakery staff.

* Train employees in customer service, store policies, preparation standards, and record‑keeping procedures.

* Identify employees with potential for advancement and support their development.

* Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Operations & Department Management

* Assist with planning daily bakery operations and monitoring production processes for efficiency and profitability.

* Understand and perform opening and closing procedures for the department.

* Prepare or assist with generating sales reports, inventory reports, and other required documentation.

* Conduct or assist with physical inventory every 4 weeks and maintain proper back‑stock organization.

* Control shrink and department costs through proper rotation, storage, and ordering practices.

* Maintain and organize cooler and storage areas.

Inventory Control, Receiving & Recordkeeping

* Ensure adequate product quantity, quality, and freshness in accordance with division directives.

* Stock and rotate product following proper storage, temperature control, and packaging guidelines.

* Perform receiving responsibilities including breaking down loads, verifying invoices, inspecting quality, and reporting shortages.

* Maintain accurate department records and complete administrative paperwork such as:

* Daily log sheets

* Production charts

* Sales and labor reports

* Other required compliance documents

Additional Responsibilities

* Attend and participate in sales meetings when required.

* Communicate sales goals, performance updates, and opportunities to bakery employees to drive positive results.

* Perform necessary and assigned duties to support overall department and store operations.