Customer Service

Job Title:

Sales Representative

Company: Total Wireless
Location: In-Store / Retail

We are looking for motivated, customer-focused Sales Representatives to join our Total Wireless team. This role is responsible for driving sales, delivering excellent customer experiences, and helping customers find the best wireless solutions for their needs. If you're competitive, reliable, and enjoy talking to people, this is a great opportunity to grow in retail sales.

• Greet and assist customers in a professional and friendly manner

• Sell Total Wireless products and services including phones, plans, accessories, tablets, and internet

• Perform account services such as activations, upgrades, bill payments, and troubleshooting

• Educate customers on promotions, features, and plan options

• Meet or exceed daily and monthly sales goals

• Promote accessories and add-ons with every transaction

• Maintain store cleanliness, displays, and inventory accuracy

• Follow company policies, procedures, and sales processes

• Participate in training, meetings, and sales calls as required

• Sales experience preferred (wireless or retail a plus, but not required)

• Strong communication and customer service skills

• Comfortable working with technology and point-of-sale systems

• Ability to multitask in a fast-paced retail environment

• Reliable transportation and consistent attendance

• Willingness to work evenings, weekends, and holidays

• Competitive hourly pay + commission/bonuses

• Sales incentives and contests

• Training and ongoing coaching

• Opportunities for advancement into leadership roles

• Employee discounts on products and services

• Positive attitude and coachability

• Goal-driven and competitive mindset

• Ability to close sales and overcome objections

• Team-oriented but self-motivated