Dairy Manager

DUTIES AND RESPONSIBILITIES — Dairy Department Lead Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast, friendly customer service.
• Assist customers by making product suggestions and offering helpful information.
• Engage in suggestive selling through telephone interactions, in‑store intercom announcements, and direct customer communication.
• Answer and respond to incoming calls professionally; resolve customer concerns appropriately and escalate to the Store Director when necessary.

• Rotate stock and remove outdated or spoiled product promptly to maintain freshness and quality.
• Ensure all merchandise is correctly priced, clean, properly displayed, and well organized.
• Maintain full compliance with temperature requirements during product storage, display, and receiving.
• Follow and enforce proper code‑dating procedures for all products in the department.
• Assist with physical inventory every 6 months.
• Control inventory levels to maintain adequate stock, freshness, and quality in accordance with division directives.
• Stock and rotate all Dairy Department items consistently to support availability and product integrity.

• Maintain cleanliness, sanitation, and visual appeal of the Dairy Department, including coolers, work areas, equipment, and display spaces.
• Implement effective promotional and seasonal displays to drive sales and customer engagement.
• Build displays, maintain shelf conditions, and support merchandising goals.
• Assist in other areas of the Grocery Department when requested.

• Supervise reclamation processes and maintain orderly, stocked conditions in the back room and all Dairy Department areas.
• Perform receiving duties including:
  • Breaking down loads
  • Verifying quantities against invoices
  • Inspecting product quality
  • Reporting shortages
  • Stocking and rotating products
• Follow proper storage, temperature, and packaging guidelines for all refrigerated and perishable items.
• Process administrative paperwork accurately and maintain complete department records.
• Complete, maintain, and monitor required reports such as daily logs, sales and labor documents, and inventory records.

• Ensure compliance with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.
• Comply with and enforce all workplace safety rules and sanitation guidelines.
• Ensure safety and cleanliness of coolers, equipment, display areas, and work spaces.
• Implement emergency procedures in the event of equipment or software malfunctions.
• Safely operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and the Sterilox machine.
• Operate computer systems and electronic ordering devices to place and manage product orders.
• Maintain compliance with company grooming and dress code standards.