Retail Display Installer – Technology

Retail Display Installer – Technology

Location: Travel up to 90 miles from home, on average. Paid drive time & mileage reimbursement.

Schedule: Monday–Friday. Weekends are not required.

Role: 2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including:

• Installing and updating sales floor fixtures and endcaps
• Performing buildouts, resets, and display repairs
• Following plan‑ograms and client‑specific directives
• Using mobile applications and technology to complete assignments efficiently and professionally
• Managing store‑level relationships and ensuring top‑quality execution on every project

• Respond promptly to field services management (within 24 hours of contact) and maintain consistent communication
• Keep availability updated accurately
• Fully complete all assigned jobs on or before scheduled end dates
• Build displays, end caps, and fixturing
• Complete job‑assigned forms, images, and surveys before leaving the site
• Maintain and update displays according to planograms and client requests
• Conduct break‑fix repairs to ensure displays and fixtures are fully functional
• Participate in early‑morning installations and installations involving a team of 2+ people; provide solution feedback
• Manage virtual software and ensure successful execution of related tasks and timelines
• Assist other team members as needed
  
  Adhere to timelines for accurate time‑card submission; report anomalies daily with needed corrections
• Work independently in a fast‑paced environment
• Participate in training and certification programs
• Track, record, and communicate activity via designated systems/workflows
• Be available for weekend assignments as required

• Hours and locations may vary week to week, including occasional weekends; early‑morning hours or holidays may occur based on store/client requirements
• Accept and schedule all assigned jobs within 48 hours of receipt

• Follow all directives as provided, executing fully and completely
• Work closely with the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies

• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication

• Demonstrate professionalism, effective communication, and strong leadership while representing the company
• Set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• Work across all aspects of the company and through cross‑functional processes to ensure alignment and operational success

• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• Be open to give and receive feedback

• Age / Eligibility: Must be 18 or older (due to insurance requirements) and authorized to work in the United States
• Availability: Flexible Monday–Friday; weekend and holiday availability as needed; early‑morning and late‑night availability as needed; maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period
• Physical Abilities: Climb a ladder up to 10 feet; safely lift and carry up to 60 lbs; able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
• Adaptability: Ability to adjust to the ever‑changing variety of tasks and work environments
• Communication
  
  Skills:
  
  Effective communication via phone, text, and email; use a smartphone for clock‑in/out, taking/uploading photos, downloading applications, and connecting to the internet; respond promptly to management within 24 hours
• Education: High school diploma or equivalent is typically required;…