Field Service Technician

Job Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
• Build a positive relationship with customers

• High School diploma and/or equivalent work experience
• Excellent interpersonal skills; proficient in oral and written communication
• Assembly experience preferred
• Basic reading skills
• Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve problems and to think in a way that produces new concepts or ideas
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with mobile tools and applications

• Competitive salary and bonus
• 401(k) retirement savings
• Comprehensive benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation and holidays