Business Technician

Business Field Technician

At Spaklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

• Install and repair commercial and residential products and services, connecting customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Use complex tools and processes including EPON, fiber, switches, Ethernet, and WiFi access points.
• Operate electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new/existing equipment.
• Provide high-quality customer service, listening to customers and presenting solutions in a positive manner.
• Perform other duties as needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

• Valid driver’s license in the state you are applying and a good driving record.
• Aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and solve problems.
• Flexibility to work overtime and on-call as needed.
• Physical ability to work in small and confined areas; lift up to 80 lbs.; work on a ladder; and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training (the equivalent combination of education and experience is acceptable).
• High school diploma or GED.
• Regular and predictable attendance.

• Committed – Values each and every customer, while working hard to keep their business and support our communities.
• Helpful – Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive – Understands what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal – Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Vehicle and tools provided for daily work purposes, if residing within reasonable radius from office location
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.