HVAC Install Lead

Customer Service Representative Description

Alco Air is hiring a Customer Service Representative (CSR) to be the voice of our company. If you’re organized, friendly, and thrive in a fast‑paced environment, this is a great opportunity to be part of a team that keeps things moving and customers taken care of quickly. You’ll be the first point of contact—helping customers with their plumbing and HVAC needs, getting them scheduled fast, and making sure they feel confident they called the right place.

• Answer incoming calls and help customers get scheduled quickly
• Assist customers with plumbing and HVAC service needs
• Communicate clearly and professionally with customers and technicians
• Handle a high call volume while staying organized and efficient
• Enter and update customer information accurately
• Help prioritize calls, including urgent and emergency requests
• Deliver a great customer experience on every call

• Previous CSR or call center experience in an HVAC or Plumbing company required
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast‑paced environment
• Comfortable following call scripts and processes. Knowledge of Service Titan a plus!
• Positive attitude and team‑first mindset

• Competitive hourly pay—$16‑20 an hour
• Medical, dental, and vision benefits
• PTO and paid holidays
• Supportive team environment

4 days during the week, 11 am – 8 pm, and Saturday, 8 am – 5 pm. This is an in‑person position!

Alco Air is looking for an experienced Lead Installer who takes pride in clean, code‑perfect work and knows that a great installation is about more than equipment—it's about the customer experience from start to finish. In this role, you'll run your own installs, mentor your assistant, and set the standard the rest of the team measures up to. With a performance‑based pay structure offering $80 K+ earning potential, your skill and drive directly shape your paycheck.

If you're ready to lead, grow, and do work that lasts, we want to hear from you.

• Create a customer experience that exceeds the expectations set by the SRM or Comfort Advisor
• Maintain professionalism and clear communication throughout the installation, ensuring the customer is fully prepared to operate their new HVAC system upon completion
• Install HVAC systems—including furnaces, air conditioners, heat pumps, ductless mini‑splits, and ductwork—to minimum standards and installation manual requirements
• Perform thorough start‑up and testing of installed systems to ensure proper operation, and complete and sign the Safety, Quality, and Assurance Report
• Follow all safety procedures and use protective equipment as required, completing and signing the Job Site Hazard Analysis Report (JHAR) before beginning work
• Maintain accurate records of work performed and materials used, and call into the Project Management Team upon completion to communicate any issues and replenishment needs
• Collaborate with team members and project managers to complete installations on schedule
• Stay current with industry standards, building codes, and licensing requirements

• At least 1 year of experience leading HVAC installations (required)
• EPA Certification
• Exceptional communication and customer service skills
• Strong problem‑solving skills
• Valid driver's license with a clean driving record
• Ability to lift heavy equipment and work in confined spaces or at heights

This role regularly involves working in both indoor and outdoor environments with extreme variations in temperature. Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching are all required. You should be able to work in tight spaces such as attics and crawlspaces, lift 50 pounds, and push, pull, carry, or maneuver heavier items. The role occasionally requires working at heights of 15 feet or more above ground and calls for good visual acuity — close, distance, peripheral, and depth perception.

Willingness to work hours outside the normal schedule when needed is expected.

• Responsible for the proper installation of…