Client Support Specialist

Job Details

Job Location:

Outreach Office - Longview, TX 75605

Position Type:
Full Time Salary Range: $16.00 - $18.00 Hourly Job Shift: Day Position Summary and Primary Duties

Under the direction of the Program Manager and oversight of WCET and its funders, provide client-centered and trauma informed care, including advocating and promoting public awareness regarding domestic violence and sexual assault.

• Answer and respond to 24-hour hotline offering safety planning, problem solving, resources, and assistance with client’s immediate needs.
• Utilize active listening skills and quality telephone crisis intervention and complete the necessary documentation.
• Identify and address the needs of domestic violence and sexual assault survivors for support services in the service area.
• Assist with office tasks such as data entry, office upkeep, client purchases, client closet supplies, SOS kits, and other administrative duties assigned.
• Assist with ordering, organizing, and managing the Rotary Resource Room.
• Design and maintain breakroom calendar display, including staff birthdays and special events.
• Coordinate and distribute birthday recognition gifts for staff.
• Determine shelter eligibility and/or the immediate needs of caller including, but not limited to law enforcement, MHMR, CPS, APS, etc. or other appropriate referral.
• Schedule outreach appointments for the soonest available time. Ensure appointments are scheduled with the appropriate outreach office and advocate, and that the advocate has been notified.
• Arrange and/or provide emergency transportation for eligible callers to access shelter services.
• Provide SANE on-call coverage in accordance with on-call guidelines when scheduled.
• Complete required paperwork and data entries by the next business day to document services provided.
• Continually improve skills/knowledge related to job duties by attending appropriate workshops, seminars, trainings, and conferences as directed by the Director of Programs.
• Participate in Sexual Assault & Domestic Violence Awareness month’s activities and promotion of public awareness issues related to sexual assault and domestic violence.
• Comply with standards issued by WCET and its funders.
• Model healthy and positive relationships within the agency and other community partners to ensure optimal utilization of resources and efficient management of the program.
• Develop and maintain relationships with organizations, agencies, and other referral resources that provide services to victims of domestic violence and/or sexual assault.
• Attend and participate in agency staff meetings and other agency functions.
• Check work email every business day and provide timely responses.
• Some evenings and weekends are required.
• All other duties as assigned.

• Competitive salary
• Health insurance, including an employee only plan that requires no contribution to the insurance premium.
• Dental, vision, and supplemental options
• Paid $25,000 Life and AD&D insurance policy
• Retirement match plan
• Vacation and sick time off
• Paid holidays

• Experience in the field of social/human services or administrative work required.
• Bachelor’s Degree in related field or combination of social services experience and education preferred.
• Bilingual preferred.
• Compassionate and client focused.
• Ability to perform phone and computer functions (e.g. MS Office, data software, etc).
• Strong verbal and written communication skills.
• Team player.
• Ability to travel to all counties within WCET service area.
• Ability to work occasional nights and weekends, as needed.