Collections​/Accounts Specialist

Overview

Pacific Northern Environmental LLC (PNE LLC) is seeking a Collections & Accounts Receivable Specialist who thrives in a fast-paced, team environment and has the ability to provide exceptional service and skills to our company, clients, and employees.

Pacific Northern Environmental, LLC consists of five divisions including Advanced Electrical Technologies (AET), Taurus Power and Controls (Taurus), Cowlitz Clean Sweep (CCS), Pacific Northern Environmental Construction (PNEC), and Waste Xpress Environmental (WXE). Together, we specialize in commercial and petroleum construction, industrial and commercial electrical, industrial cleaning, and hazardous waste disposal. PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and Hawaii.

In addition, we carry out projects across the United States.

PNE is All About Solutions for our employees, customers, and our communities through trust, honesty, accountability, family, and safety 24/7. While each staff member has clear responsibilities in fulfilling our core purpose, we promote and reward a business culture and work ethic where no task is above or below any individual.

The Collections & Accounts Receivable Specialist is responsible for ensuring customers are billed accurately, deposits are processed daily, and outstanding invoices are collected timely, while maintaining strong customer relationships.

Education and Experience Qualifications

• High School Diploma or GED
• Valid Driver’s License and the ability to be insured under the Company’s driving insurance plan preferred.
• Minimum of 2 years of office experience; 1+ year in collections or accounts receivable required.
• Experience working in larger-scale companies required.
• Experience handling deposits, invoicing, and basic accounting duties.
• Previous experience with common office equipment, such as multi-line phone systems, fax machines, copy machines, etc.
• Proficient in Microsoft Office, with the ability to learn internal accounting systems quickly.
• Strong critical thinking and problem-solving skills, with the ability to analyze billing discrepancies, prioritize tasks, and determine appropriate strategies.

The Collections & Accounts Receivable Specialist possessing the education and experience listed above performs the following:

Collections:

• Identify and monitor overdue customer accounts, contacting customers to negotiate payments or installment plans as appropriate.
• Monitor and manage accounts receivable aging reports (30/60/90+), prioritizing collection efforts based on risk and account status.
• Apply customer payments and accurately post cash receipts to customer accounts.
• Prepare regular reports on unpaid accounts, collections progress, and deposit activity.
• Track and support key performance indicators such as collection timelines and reduction of outstanding receivables (DSO).
• Resolve customer questions or concerns regarding billing with professionalism and courtesy.

• Accurately enter data to create invoices and modify T&M for changes as needed.
• Review billing packets submitted from field for accuracy, reconciling estimates, dailies, and applied costs.
• Track billing packet submissions and reconcile variances between field paperwork and job costs, escalating discrepancies to management.
• Process deposits and create credit memos with appropriate approvals.
• Maintain accurate and up-to-date customer account information and ensure data integrity within the accounting system.
• Identify process inefficiencies within billing and collections workflows and recommend improvements to increase accuracy and efficiency.
• Collaborate cross-functionally with project managers, field teams, and operations to resolve billing discrepancies and improve documentation flow.
• Use critical thinking and problem-solving skills to analyze billing discrepancies, recommend solutions, and improve overall AR and collections processes.

• Provide backup support for other accounting functions, collaborate with the Assistant Controller and accounting team to support accurate financial reporting.
• Support internal and external audit requests as…