Customer Service Specialist

Help Power What Matters

At Cowlitz PUD, your work directly supports the people and businesses in our community. We’re looking for a Customer Service Specialist to bring next level customer service to our customers.

This is an entry level, union position with the District that has an opportunity for growth into a Customer Service Representative in the future.

Provide customers with safe, reliable, cost-effective and sustainable electricity.

Connecting customers to energy to power Cowlitz County’s future.

We put employees first. We believe our people are the foundation of everything we do and invest in their growth, safety, and success.

• Employees – supported, trained, and empowered to succeed
• Safety – our top priority in every decision
• Integrity – doing the right thing, always
• Transparency – open, accountable public service
• Community – serving Cowlitz County
• Resiliency – planning for the future

• Competitive wage and benefits package
• 4/10 schedule (Mon–Thurs)
• Robust wellness program, including an on-site gym
• Meaningful, community-focused work
• Strong team culture + growth opportunities

• Greet and assess the needs of every person that visits the PUD.
• Assist customers with payments and questions.
• Evaluate needs of a customer and assign them to our service queue.
• Process and assist with the incoming and outgoing mail.
• Work on and maintain customer service reports, applications and service orders.

• Background in handling multiple customer service items at one time.
• Strong communication and listening skills.
• Passion for helping the public and providing solutions to meet their needs.

• High school diploma or equivalent
• 2 years’ experience in recent customer service or call center experience.
• 1 year of cash handling experience.

• Associate degree in business administration, accounting or a related field.

If you’re excited about this opportunity but don’t meet every qualification, we still encourage you to apply. We’re looking for someone who aligns with our mission, brings strong foundational skills, and is ready to grow with us.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.