Teller – Member Service & Cash Handling

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Full Time CL 15th Ave Branch, Longview, WA, US

3 days ago Requisition

Salary Range: $17.19 To $25.79 Hourly

Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe in the value of people over profit. If you’re looking for a place to start a rewarding career you can be proud of, then Red Canoe might be the place for you.

We’ve been a cooperative since 1937. That means any money we earn goes back to our members, not into the pockets of stockholders like a bank. For more than 80 years, we’ve held the traditions of credit unions near and dear to our hearts. We are not for profit, but for people.

Red Canoe Credit Union has 10 branches spread across Washington and Oregon. We even have members living in all 50 states. But Red Canoe is still a local credit union at its core. For us, being local means an ongoing commitment to go beyond serving our members and giving back to the communities we call home. At Red Canoe, we strive to make a difference in the lives of our neighbors.

TELLERI

Non-Exempt

Branch Manager

Operations

None

As a Teller at Red Canoe Credit Union, you will be the face of our organization, providing exceptional member service through accurate and efficient processing of financial transactions. You’ll build strong member relationships, promote credit union products and services, and maintain the highest standards of accuracy, integrity, and professionalism.

• Member Services & Teller Operations
• Deliver professional, accurate, and caring service to members in person, via drive‑thru, and over the phone.
• Create a positive member experience by responding to members’ needs with professionalism and care.
• Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, check cashing, Visa cash advances, and other standard teller activities.
• Adhere to authority‑level check acceptance limits, securing approvals as required.
• Balancing & Cash Handling
• Maintain accurate cash drawer balances, keeping discrepancies within acceptable limits.
• Manage assigned funds and ensure cash levels stay within drawer limits.
• Verify and balance all incoming checks for accuracy.
• Identify member needs and recommend appropriate products and services.
• Document member interactions and referrals using designated software.
• Make quality referrals and support members through inbound and outbound calls.
• Help achieve credit union goals by meeting or exceeding individual goals.
• Policy & Compliance
• Adhere to credit union policies and procedures to mitigate risk.
• Comply with Bank Secrecy Act (BSA), Currency Transaction Report (CTR) requirements, and all other regulations.
• Exercise sound judgment and timely decision‑making.
• Recognize and respond to potential fraud or suspicious items to prevent losses.
• Foster a cooperative and respectful environment with coworkers and members.
• Contribute to a positive, productive workplace through collaboration and mutual support.

• Maintain punctuality, reliability, and professionalism.
• Ensure accuracy in all member transactions.
• Work independently with minimal supervision, prioritizing tasks and responsibilities effectively.
• Keep workstations clean, organized, and well‑stocked.
• Conduct research to resolve member inquiries or concerns.
• Use member names when possible to build rapport.
• Maintain up‑to‑date knowledge of credit union services and procedures.
• Participate in training and cross‑functional support opportunities to enhance job performance.
• Perform other duties as assigned by management.

• Bondable.
• Friendly, positive attitude and strong interpersonal skills.
• Strong attention to detail and high level of accuracy.
• Demonstrates the ability and willingness to meet or exceed sales goals.
• Ability to work a flexible schedule, including Saturdays.

• High school diploma or…