Draft Processing Specialist

Located at our Longview, WA office (This is not a remote position). Fibre Federal Credit Union offers a vibrant, exciting, and challenging workplace in the fast‑paced financial industry in the Lower Columbia region and along the Oregon coast. Join our team and see what it means to be people helping people.

Wage Range: $20.78 - $32.47

• Competitive Salary
• Benefits Package including: 100% employer paid health, dental, vision, life, and disability insurance for the employee
• Paid Vacation Time
• Paid Volunteer Hours
• 6% 401(k) Plan Contribution
• 10 Paid Holidays
• 2 Floating Holidays
• Opportunities for growth within the company

The Draft Processing Specialist is responsible for daily draft processing, reviews, and returns, ensuring accuracy and compliance with regulatory deadlines. This role supports payment processing operations by handling transaction research, troubleshooting, filing without entry claims, working check forgery investigations, and other payment‑related support as needed. The position works closely with members, departments, and frontline employees to resolve issues, answer questions, and support payment products and services while maintaining a strong focus on fraud detection, risk mitigation, regulatory compliance, and the protection of member and organizational assets.

• Process daily draft files, returns, exceptions, stop payments, and large‑dollar items to determine proper posting or return status.
• Post account and GL adjustments accurately for draft clearing corrections.
• Prepare Federal Reserve return cash letters and process daily Fed returns.
• Process incoming and outgoing large item notifications.
• Research, prepare, and follow up on draft claims.
• Manage cashier’s checks, including exception handling, counterfeit review, corrections, and balancing.
• Process check stop payment requests accurately and timely.
• Review and verify merchant, mobile, ATM, and ITM deposits for negotiability, fraud risk, and hold requirements; evaluate and release holds as appropriate.
• Monitor and research FICO alerts related to suspicious ATM and card activity.
• Research and resolve member and staff inquiries while supporting daily operations for card, check, and digital payment services. This includes troubleshooting and resolving issues related to draft clearing, card services, RDC, stop payments, Bill Pay, Zelle, A2A transfers, wires, and ATM/ITM disputes.
• Work directly and indirectly with members, staff, and management to investigate, troubleshoot, and resolve issues related to card, check, and digital payment services while providing prompt, professional support to members and internal staff via phone and electronic channels.
• Review and resolve outstanding Payment Services ticket queue items.
• Monitor, review, and process outgoing wire requests submitted in branch and online banking channels.
• Apply sound judgment and risk analysis to support fraud prevention, operational accuracy, and loss mitigation.
• Provide high‑quality, prompt, professional, and friendly service to members, staff, and the management team through all communication channels, including phone, Teams, secured messaging, and in‑person.
• Provide backup support for department functions as assigned.
• Follow all policies, procedures, and regulatory requirements.
• Perform other duties as assigned by management.

• Work independently and maintain control and oversight of all assigned tasks and responsibilities.
• Problem solving – identify and resolve problems in a timely manner and analyze information skillfully.
• Interpersonal skills – maintain confidentiality, remain open to others’ ideas, and exhibit willingness to try new things.
• Team player – be a strong team player with an outgoing, positive, can‑do attitude and be comfortable with continuously changing opportunities and priorities.
• Oral communication – speak clearly and persuasively in positive or negative situations; maintain ongoing communication with Department Manager concerning activities of the department and keep them informed of all pertinent problems, irregularities, new developments, changes, and other important information.
• Written communication –…