Bank Teller

Heritage Bank is committed to delivering exceptional financial services to our customers. The Longview Branch is seeking a bank teller to help customers meet their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts.

This position is Full Time; typical schedule is Monday 8:15 a.m. to 5:00 p.m., Tuesday-Thursday 8:30 a.m. to 5:00 p.m., and Friday 8:30 a.m. to 5:30 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences. This position is fully onsite in Longview, Washington. The Longview Branch is a designated travel team branch. Travel primarily supports Cowlitz and Clark counties;

however, travel to other surrounding counties may be required.

Level I: $19.00 – $22.88 per hour

Level II: $20.00 – $24.84 per hour

Depending on qualifications and experience, Bank Teller I or II may be considered.

• Builds and maintains strong relationships and provides exceptional customer service to internal and external customers.
• Performs routine paying and receiving duties and maintains an accurate cash drawer in accordance with assigned authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

• Level I – 6 months customer service experience – required.
• Level II – 1‑year recent cash handling and customer service experience in a financial services industry – required.
• High school diploma or equivalent.
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
• Computer software knowledge in DNA or Fiserv – preferred.
• Equivalent combination of education, experience, and training may be considered.
• Gain working knowledge and ensure bank activities and job responsibilities are performed in compliance with all state and federal banking laws and regulations.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills.
• Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job‑related essential functions and attend required training.

• Climate controlled office environment.
• Work requires regular attendance, punctuality and adherence to an agreed-upon schedule with willingness to work a flexible and/or rotating schedule.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) and receives detailed instruction to minimize risk.

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi‑line telephone, photocopier, scanner, facsimile, fine count cash, and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Ability to stand or sit for extended periods of time and duration of shift.
• Ability to occasionally kneel, reach, bend, push, pull and carry.
• Occasional lifting to independently move or transport money and coin, 25‑50 lbs., or files and/or boxes 5‑10 lbs.

As part of our team you’ll enjoy a…