Residential Program Coordinator ~ Behavior

Program Coordinator

Department/Program:
Residential

FLSA Status:
Non-Exempt/Hourly

Position Status:
Full-Time / 40 hours per week

Reports to:

Residential Director of Behavioral Supports

Prepared/Revised Date:
April 1st, 2025

A Program Coordinator’s role is to supervise the day-to-day activities of a residential program that provides a variety of support to individuals who experience intellectual and developmental disabilities. This position is expected to provide the working example of and leadership for support staff so that all employees who work in the home are engaged in whatever activities are needed to support individuals in living fulfilling lives that are aligned with the agency’s mission

In a manner consistent with supporting the Life Works mission statement and values, the Program Coordinator will be responsible for the following:

• Encourages clients to be as engaged as possible in all aspects of his or her daily life, teaching, as necessary.
• Supports clients in making and maintaining relationships by identifying, planning for, and supporting participation, contribution, and engagement in events and activities that are supportive.
• Observes signs of abuse, neglect, mistreatment, or violation of client rights, and takes immediate action to remedy the situation, acting in the best interest of the individuals we support throughout the process.

• Ensures that infection control procedures are used as necessary and in accordance with best practice and OSHA/CDC recommendations.
• Ensures staff provides support and oversight to help clients follow health care provider’s orders in accordance with organization policies and procedures and as defined by client’s needs or specific wishes.
• Ensures clients receive both routine and emergency medical care related to physical and mental health, therapeutic services, and dental care.
• Ensures records are maintained that are easy to use and provide the most critical information regarding the health and wellness needs of clients.

• Develops individual support plans in partnership with clients and their support networks and supports them in monitoring the implementation of client support plans.
• Using positive behavior support strategies, develop, implement, and monitor support plans focused on prevention when a person being supported engages in challenging behaviors.
• Maintains client records (hard copy and/or electronic) by completing necessary documentation according to best practices in data privacy, confidentiality, HIPAA compliance, and data management.

• Consults and engages members of client support network (as appropriate) in efforts to identify and support preferences for relationships and activities, as well as problem-solve any issues or challenges regarding these activities.
• Supports clients in community educational, recreation, leisure, retirement, and employment opportunities, and facilitates coordination with community agencies.

• Facilitates teamwork and positive interactions among teams and between staff members by managing conflict and providing support needed.
• Respond to questions and crises when on-call and/or providing remote supervision
• Maintains appropriate boundaries regarding personal vs. professional issues and educates and supports staff in maintaining healthy professional boundaries.
• Promotes increased understanding among team members of individual differences and perspectives as it relates to teamwork and individual support services.
• Coordinates and facilitates staff meetings, ensuring a sense of trust and…