Technical Support Analyst II

This role is responsible for deployment, maintenance, and technical support of desktops, laptops, servers, client devices, switches, AP’s, printers, specialty equipment, digital signage, security, access control, cameras and other ancillary IT/OT systems. This role will work closely with business users, mill site staff, and IT / OT teammates, and will take part in the after‑hours/on‑call rotation.

• Field incoming help requests from end users in a courteous and professional manner
• Record, track, and document the problem‑solving process through to final resolution
• Identify and learn software and hardware used and supported by the organization
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, hardware diagnostics, and configuring systems and applications
• Familiarize end users with basic software, hardware, and peripheral device operation
• Install, upgrade, and support desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, CCTV, and other ancillary systems
• Adhere to organizational asset, change, problem, and incident management processes
• Track all IT / OT assets at assigned location
• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines
• Actively participate in IT / OT Team meetings

Information Technology

USA-WA-Longview

Full‑time

Individual Contributor

Experienced

Day (1st)

• Demonstrated safety focus
• Associate’s degree in information technology or equivalent combination of education and/or experience
• Three plus years’ experience in technical administration of PCs, Printers, Servers, with demonstrated broad‑based technical abilities
• Skilled and experienced supporting desktops, laptops, servers, printers, switches, wireless AP’s, Internet Circuit’s, VoIP, VPN, general infrastructure etc.
• Problem‑solving skills and the ability to learn new technologies
• Strong oral and written communication skills

• Experience supporting the IT infrastructure needs of a manufacturing facility
• Experience supporting the OT infrastructure needs of a manufacturing facility
• Process Control Technician / Engineer
• Microsoft, Google, CISCO, ITIL or similar Certifications
• Four‑year degree in information technology or related field

Compensation:
This role is eligible for our annual merit‑increase program, and we are targeting a salary range of $82,533 - $123,800 based on your level of skills, qualifications and experience. You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits:
When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long‑term disability, and life insurance. We offer a pre‑tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long‑Term Care and Employee Assistance Programs. We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement:
Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our contribution equal to 5% of your eligible pay.

Paid Time Off or Vacation:
We provide eligible employees who are scheduled to work 25 hours or more per week with 3‑weeks of paid vacation to use during your first year of employment. In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours and paid parental leave for all full‑time employees.

We know you have a choice in your career. We want you to choose us! If you believe in the same core values that we do - safety, integrity, citizenship, sustainability, and inclusion – then we believe…