Group Receiving Care; GRC Home Program Manager - Longview, Washington

The Group Receiving Care (GRC) Home Program Manager leads the day-to-day operation of Fosterful's newest residential program: a licensed, trauma-informed receiving home that provides short-term, 24-hour emergency placement for children entering out-of-home care (or experiencing a placement disruption).

Reporting to the Executive Director and Director of Operations, the Program Manager is typically onsite at the facility during business hours whenever children are present, and available by phone at all other times. The Program Manager holds day-to-day accountability for DCYF contract compliance, 24/7 staffing coverage, direct care staff supervision, and the delivery of safe, culturally responsive, healing-centered care. This is a hands‑on leadership role that requires building and sustaining a residential culture rooted in safety, belonging, and dignity for children during one of the most vulnerable moments of their lives.

The role also requires comfort working in — and regularly moving through — a multi-level home with no elevator; see Physical Demands & Work Environment below.

• Oversee all GRC Home operations to ensure full compliance with the DCYF Group Receiving Care contract, including maintaining 24/7 availability to receive referrals and responding to placement requests in writing within two (2) hours of receipt.
• Maintain required staffing ratios: one (1) staff to three (3) children during day and evening shifts, and a minimum of two (2) awake staff during overnight shifts (10:00 PM–8:00 AM).
• Ensure the home achieves and sustains the required 85% DCYF referral acceptance rate each month; track and report bed utilization, occupancy, and placement outcomes.
• Monitor census daily to ensure the facility remains within all licensed capacity limits, documenting any referral denial tied to capacity as a non‑counted denial against the acceptance rate.
• Serve as the point of consultation before any refusal to admit or retain a child on safety grounds, coordinating with the DCYF Social Service Specialist and documenting the basis for the decision.
• Request and document any overnight staffing exception in writing to the assigned DCYF Program Manager before the next overnight shift (not to exceed 12 consecutive days, or 36 cumulative days annually).
• Serve as Fosterful's primary point of contact for DCYF communications during business hours; after‑hours staff will notify the Program Manager of DCYF Regional Intake contacts made outside business hours.
• Monitor and maintain compliance with all contract exhibits, program requirements, and WAC 110‑145 licensing standards, coordinating with the Director of Operations on corrective actions as needed.

• Recruit, hire, onboard, and supervise all Direct Care Staff, ensuring completion of required pre‑service training (minimum 16 hours) before independent work with children, including trauma‑informed care, mandated reporting, behavior management, and culturally responsive/LGBTQIA+-affirming practice.
• Provide monthly practice supervision to all Direct Care staff, covering service expectations, safety response, trauma‑informed emotional support, professional boundaries, and culturally responsive/SOGIE‑affirming care; document each session (date, topics, action items, resolution).
• Develop and maintain a staff schedule ensuring continuous 24/7 coverage across all shifts, including holidays and unanticipated absences.
• Conduct 90 day and annual performance evaluations, identify professional development needs, and maintain accountability standards aligned with Fosterful's values.
• Verify and document completion of all required training (pre‑service, in‑service, annual 24‑hour ongoing training, blood borne pathogens, CPR/First Aid, mandated reporter, confidentiality) in each staff member's training file.

• Champion and sustain the trauma‑informed design of the physical environment and program culture, prioritizing physical and psychological safety, choice, and child agency at all times.
• Oversee coordination and delivery of…