Finance Office Supervisor

Finance Department Supervisor

This position is responsible for supervising the activities of cashiering, customer service, business licensing, business and occupation tax, and utility billing sections of the Finance Department and coordinating assigned activities within the sections. This position supervises the Fiscal Utility Support staff, determines appropriate turn-off situations, performs auditing of the Division, and supports staff in complex customer service issues.

The candidate selected for this position will be subject to passing a pre-employment criminal background check including fingerprint check.

Responsibilities include:

• Supervising and directing activities for cashiering, utility billing, business licensing, business and occupation tax, and customer service functions within the Finance Department.
• Recommending, implementing, and administering policies and procedures.
• Overseeing the development of section work plans; assigning work activities; supervising projects and programs; monitoring workflow; and reviewing and evaluating work product methods and procedures.
• Assisting in the selection of assigned office staff, supervising, and evaluating the work of assigned office staff; providing or coordinating staff training; working with employees to correct deficiencies and implement disciplinary procedures when needed.
• Receiving and responding to a variety of complex customer complaints, concerns, and/or other related items.
• Budget preparation and administration in areas of supervision.
• Assembling a variety of reports related to departmental activities and/or operations; conducting related administrative research.
• Creating and maintaining daily payment downloads from third party vendor; preparing daily cash deposits; overseeing and maintaining petty cash; generating ACH files for processing.
• Auditing monthly sanitation statements for accuracy; creating sanitation statement for payment to vendor; maintaining and updating sanitation module when needed.
• Preparing annual resolution for reduced rate program which includes collaborating with contractor regarding necessary information needed for update.
• Calculating annual winter-averaging adjustments to sewer charges.
• Creating, updating, and maintaining fee and tax structures as it relates to all utility charges billed to customers.
• Responding to requests for information from the general public and/or other interested parties related to finance; answering routine questions; and directing customers and visitors to appropriate locations.
• Performing other duties as required.

Qualifications include:

• Bachelor's degree in accounting, business, or related field AND 1-2 years of supervisory experience OR a combination of education, training and experience which would provide the required skills, knowledge and ability to perform the job as determined by the department.

Required skills and knowledge include:

• Basic mathematical concepts and ability to perform mathematical calculations.
• Licensing principles and regulations
• Applicable federal, state, and local laws, rules, and regulations.
• Knowledge of union contract administration
• Knowledge and experience in budgeting and accounting
• Ability to plan and manage the activities of a group of employees in a variety of departmental activities in a manner conducive to full performance and high morale.
• The ability to organize and track workload.
• A person of action who is self-motivated. A person who can work well independently as well as in a team or cooperative setting.
• Utility service systems, shut-off standards and procedures, and perform complex utility service research.
• Good interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other City employees, vendors, local agencies and providers, and the public.
• Work in a multi-task environment, be detailed-oriented, able to organize duties and set priorities to meet deadlines.
• Communicate in a professional business-like manner, both orally and in writing. Portray a professional image and attitude.
• Able to exercise discretion over sensitive and confidential issues related to the department and its business.
• Develop and maintain a general understanding of information that relates to the functions and services of the departments.
• Compose a variety of business correspondence.
• The ability to handle job stress and interact effectively with others in the workplace.