Animal Care Supervisor

The Humane Society for Southwest Washington is currently seeking an Animal Care Supervisor to join our team. This is a full-time, FLSA nonexempt opportunity.

Since 1897, HSSW has been the leader in animal welfare across Southwest Washington. With an annual operating budget of $15 million, we are the largest and most innovative animal welfare organization in the region. Our shelter campuses in Vancouver and Longview, WA serve more than 10,000 animals each year, providing high-quality care, medical services, and the compassion they deserve.
Our community-based approach helps keep pets and people together. Through the Nierenberg Community Veterinary Clinic, the Sandra Richardson Miller Mobile Veterinary Clinic, the Swigert Family Behavior & Training Center, and programs like free pet food and other essential resources, we serve more than 18,000 owned animals annually expanding access to affordable veterinary care, spay/neuter, training, and support.
We also own and operate ReTails Thrift Store, a top shopping destination named Best Thrift Store in Clark County for eight consecutive years, providing vital funding for our mission.
At HSSW, you’ll find an innovative, high-energy culture where your passion for animals and people can make a real difference. We’re looking for team members who want to be part of something bigger: supporting pets, strengthening families, and shaping the future of animal welfare in Southwest Washington. HSSW has been honored as Best Non-Profit for two years running—a recognition of our impact and leadership in the community.

The Animal Care Supervisor (ACS) is an indispensable leader that guides and develops a team of compassionate, hardworking people who care for over 7,000 animals each year. The ACS is responsible for personnel, program, and functions with the expectation to conduct necessary activities without direction except as new or unusual circumstances require. The ACS must supervise, inspire, and coach employees, workforce partners, and volunteers as they conduct their daily tasks and ensure humane care in accordance with current best practices.

They must work collaboratively with other departments to create, implement, and evaluate programs, protocols, and Standard Operating Procedures.

• Direct Supervision –Oversee line personnel functions including selecting, training, coaching, motivating, disciplining, and conducting formal performance evaluations.
• Technical Supervision –Prescribe procedures, methods, materials, and formats for projects and work areas.
• Functional Supervision –Manage recurring projects or activities involving employees to whom you provide direction and guidance.

• Supervise the work of Animal Care Team Leads, Animal Care Technicians, workforce partners and volunteers, prioritizing collaboration, and teamwork to ensure efficient animal flow through the shelter.
• Create work schedules, monitor daily labor needs, review, and approve timesheets and ensure staff coverage aligns with Standard Operating Procedures for consistent population care.
• Regularly work alongside individuals supervised; should equal no less than 50% of your time.
• Actively support staff; promote the development of skills related to the advancement of their goals and our mission; recognize their individual contribution to the success of our organization; and utilize proactive performance management through daily staff huddles, one-on-ones, evaluations, rewards, coaching and as needed, disciplinary actions.
• Manage and support volunteer resources through schedule oversight coaching, collaborating with the Volunteer Management Team, being available and approachable, and actively engaging…