Field Service Technician - Engine

Department

Power Systems Division (PSD)

Full Time

Longview PSD

Jimmy Booth

Holt CAT is seeking an experienced Engine Field Service Technician for the Power Systems Division in Longview, Texas. This position is responsible for performing high-quality field service repair work on industrial or natural gas engines to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. A valid driver's license and the ability to travel in the local region.

Hours for this position are Monday through Friday 7:00 AM to 4:00 PM. Must have a safe driving record. Must be able to pass and maintain a DOT Physical.

• Troubleshoot and perform complex repairs correctly in the field such as industrial engines and transmissions.
• 3 years of field or shop service tech troubleshooting and repair skills in industrial engines and transmissions.
• Ability to troubleshoot, diagnose, and repair equipment using electronic and manual equipment to determine failure. CAT ET & CAT SIS 2.0 knowledge preferred
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and troubleshooting offsite with minimal supervision
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems
• Exceptional skills in customer service
• Intermediate diagnostic and trouble‑shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• More than three years of industrial engine repair experience is required; five…