Repair & Shop Supervisor

Repair & Shop Supervisor

The Repair & Shop Supervisor serves as an ambassador for the Company and is responsible for maintaining flow and objectives of the service department. This person will answer service calls, emails and schedule repair work. Involves working with other coordinators and the Shop Manager to ensure efficiency and accuracy and maintain repair schedules.

Duties/Responsibilities

• Answering customer calls and emails.
• Resolving customer issues and inquiries in a timely manner
• Creating estimates for equipment repairs
• Order repair materials as required depending on scope and need of each job
• Following up on repair part orders to ensure timely service to customers
• Follow up with Sales on customer approvals for any needed repairs
• Supervises a group of shop employees and oversees their day-to-day activities to ensure efficient repair operations.
• Performs other duties as assigned by manager.

Competencies

• Strong problem-solving skills.
• Must be detail oriented.
• Ability to maintain composure in a fast-paced environment.
• Strong customer service and consultative skills.
• Able to work with a team environment.
• Strong work ethic.
• Technical/mechanical background is a plus.
• Excellent verbal and written communication skills, with proven ability to clearly communicate with customers.
• Excellent organizational skills.
• Excellent time management skills, with proven ability to meet deadlines.
• Proficient with Microsoft Office Suite and/or related software.
• Positive attitude and desire to grow an existing sales & service business.

Work Environment

• This job operates primarily in an office environment on the company site with some interaction with a warehouse/shipping environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This will also require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, hours as needed.

Required Education and Experience

• High School Diploma/GED
• 2+ years in mechanical environment.