Entry Level - Call Center Rep; Veterinary

Entry Level - Call Center Rep (Veterinary)

Longwood, FL, USA

Shot Vet is seeking skilled call center agents to work on-site at our Longwood office. Join our growing team that helps pet parents find our pop‑up events, locate records, purchase products and packages, etc. We are one of the fastest growing companies in America!

Weekends required. Call center hours of operation: 9am - 9pm. Must be able to work 8‑hour shifts; evening shifts.

• Answer incoming calls and chats, responding to client inquiries and concerns.
• Provide accurate information about services and products.
• Schedule appointments and coordinate with the field team.
• Maintain client records and update the database.
• Assist with administrative tasks as needed.

• Love for dogs and cats.
• Enjoy helping people in a calm and loving way.
• Can handle multiple calls and chats.
• Desire to learn about different veterinary vaccines and products.
• Excellent communication and interpersonal skills.

• Prior exposure to Dialpad.
• Experience in a call center or veterinary setting.
• Prior sales experience with metric expectations.
• Bilingual in English and Spanish.

Weekend work required. No remote positions.