Operations Specialist – Electronic Banking Longwood, FL

Operations Specialist – Electronic Banking

Reports to: Operations Assistant Manager

FLSA Status: Non-Exempt |
Supervisory Role: No

At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. In this role, you’ll have the opportunity to lead a talented team, make a positive impact in our community, and be rewarded for your success.

We believe that investing in our employees means investing in the future of our company. As a valued team member, you will be eligible for a generous compensation and benefits package that includes medical, dental and vision insurance, a health savings account with an annual employer contribution, a 401(k)-retirement plan with generous employer match, paid time off plus 11 paid federal holidays, training and professional development programs, tuition reimbursement, reduced fees and rates on certain loan products, and much more!

Ready to lead with confidence and make a meaningful impact? Apply now and become part of our dedicated banking family!

Join Our Dynamic Banking Team and Lead with Excellence! The Operations Specialist ensures quality maintenance of Bank systems and timely and accurate processing of assigned duties. Verification of both incoming and outgoing wire transfers. Communicates with branch/department personnel via E‑Ticket and telephone regarding inquiries on Online Banking, Bill Pay, and Debit Card applications. Communicates with other financial institutions regarding wire returns.

Processes, tracks and monitors wire related reports including reconciliatio.

• Communicates with branch/department personnel via E‑Ticket and telephone regarding inquiries relating to Debit Cards, Online Banking and Zelle.
• Communicates with other financial institutions regarding wire.
• Processes/Review Debit Card and Online Banking Applications.
• Process/Review incoming and outgoing Wire Transfers.
• Monitors Daily Maintenance Request.
• Posts transactions to accounts.

This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

• High School Diploma or equivalent education or experience.
• Effective verbal and written communication skills.
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
• Ability to work well independently and in groups.
  
  Working knowledge with Microsoft Office Programs;
  Excel and Word.
• Access to reliable transportation.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a collaborative team environment.
• Willingness to participate in ongoing training and development.
• Ability to lift 10–20 lbs., stand for extended periods.

• Bachelor’s degree.
• Previous banking or financial services experience.

• Monday – Friday: 8:30 AM – 5:00 PM

Evening and weekend work may be required as job duties demand.

Trustco Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, or protected veteran status. This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion
• Recruitment, advertising or solicitation for employment
• Treatment during employment
• Rates of pay or other forms of compensation
• Selection for training, including apprenticeship
• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.