Pharmacy Intern

Position Summary

At CVS Health, we transform health care for our customers and make our company a great place to work. We help people navigate the health care system, improve access, lower costs and be a trusted partner. Within our Retail locations, we bring this promise to life daily. 3rd year Pharmacy Interns support pharmacy teams to consistently deliver on our brand promise while developing their own skills in preparation for increasing responsibility.

As a 3rd year Pharmacy Intern, you will apply didactic learning from pharmacy school into real‑world practice to become ready for a pharmacist role. Under the direction of your preceptor, you will complete a comprehensive training roadmap that shows you what it is like to be part of a pharmacy team while gaining an overview of store, district, and regional operations.

You will gain valuable hands‑on experience through the roadmap’s key learning experiences (KLEs), activities, and time with district leaders. While in the pharmacy, you will assist the team to ensure operations run smoothly, prescriptions are filled promptly, safely and accurately, and caring service exceeds patient expectations. You will learn to operate as part of the team through consistent application of SOPs, best practices and effective communication.

Throughout your shifts and all customer and colleague interactions you will demonstrate empathy, genuine care and contribute to a safe and inclusive culture where all feel valued and empowered.

3rd year Pharmacy Interns are responsible for completion of a comprehensive training roadmap, focusing on KLEs that build aptitude in the following areas. As tenure increases, interns take on increasing responsibility for safety and effectiveness of operations in the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our pharmacists and technicians manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems.
• Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Maintaining the highest level of self‑awareness and providing in‑the‑moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns‑to‑stocks, waiting bin inventories, etc.
• Contributing to a high‑performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
• Understanding and complying with all relevant federal, state and local laws, regulations, professional standards and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and record‑keeping, and to protect patient privacy and security.
• Delivering additional patient health care services (e.g., immunizations, point‑of‑care testing, and voluntarily staffing off‑site clinics), where allowable…