Systems Engineer

Overview

Our client is looking for an Systems Engineer I who will be supporting oil and gas businesses moving millions of gallons of petroleum each year by providing application and technical support to the users. The Systems Engineer I is to drive user satisfaction and grow business by providing advanced troubleshooting and resolution to more difficult questions or problems. In addition, they are responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer.

They educate customers on products, various functionality available, and customizable features, which may be designed in collaboration with commercial and solutions design team. The primary goal of the Systems Engineer I is to be a trusted advisor to our customers, educating them on best practices which lead to improved operational efficiency, minimizing operations downtime due to implementations, errors, and creating raving fans with each interaction, which leads to future sales of products.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Primary responsibility is the creation of a positive environment for our customers and the users of our software by providing assistance with questions, technical issues, requests, and ensuring that product releases and patches meet our standard of excellence.
• Responsible for onsite and remote implementations of highly customized solutions for customers, and systems troubleshooting alongside the customer. Requires up to 70% travel.
• Performance of non-manual work directly related to the business operations of our terminal management customers, assisting them with operational efficiencies and minimizing downtime due to system problems.
• Provides specialized technical assistance on highly customized software products (including Linux, MySQL, Maria
  
  DB, Networking Topology) by responding to inquiries from internal and external customers regarding errors, problems, or questions about software via email, phone, as required and troubleshoot the issues
• Consults with clients to gather information about customers’ operations and specific needs, objectives, functions, features, and input and output requirements at their terminal operations facility.
• Advises customers regarding best practices and how operational efficiencies and product flow through may be improved to drive customer revenue through the use of Systems products and practices.
• Advises client on how to best configure system architecture and software to meet the client’s needs and ensures the client’s business operations are kept running with minimal financial impact and downtime.
• Utilizes discretion and independent judgment to ensure customers’ operations are efficient and ensure minimal operational and financial impact due to customers’ operations downtime, due to customized configurations or product deployments at their operational facilities. Trains end users.
• Assures that adequate documentation is included in the knowledge base on basic practices and specific user information.
• Identifies software defects and teams with development to create test plans, execute release testing, and verify resolution.
• Deploys defect fixes to production environments, ensuring resolution of the customer’s issue.
• Experience working with server-based enterprise software products and software development lifecycle
• Proficient with Linux, MySQL, Maria
  
  DB, Networking Topology, and Troubleshooting complex technical issues
• Customer Service advocacy and responsiveness
• Resourceful, able to adapt to changing priorities and flexible when necessary to reach goals and to exceed user expectations
• Oral and written communication skills
• Attention to detail, demonstrates accuracy and thoroughness in their work
• Minimum of 3 years’ experience in a Technical Support Role

• Bachelor's degree in MIS or Computer Science with a minimum GPA of 3.0 or equivalent experience. Red Hat Certification and database certification are a plus. This role will require significant travel and advising customers at their locations, both nationally and…