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Technical Support Engineer
Job in
Longwood, Seminole County, Florida, 32791, USA
Listed on 2026-02-16
Listing for:
Crawford Thomas Recruiting
Full Time, Seasonal/Temporary, Contract
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Bilingual Software Support Engineer (Spanish)
Compensation: $36.50/hour+
Employment Type:
Full-time, 3-month contract-to-hire (temp-to-perm)
Work Location:
Primarily remote
Up to 70% travel expected after conversion, primarily domestic with some international travel to South America
Our client is seeking a Bilingual Software Support Engineer to support highly customized software solutions used by oil and gas organizations that manage millions of gallons of petroleum annually. This role is responsible for providing advanced application and technical support, leading both remote and onsite implementations, and serving as a trusted advisor to customers.
Key Responsibilities- Deliver a positive customer experience by providing timely, accurate support for technical issues, system questions, and enhancement requests.
- Provide advanced technical assistance for highly customized software solutions via phone, email, and remote tools.
- Support customer operations by resolving system issues that impact terminal management and product flow.
- Consult with customers to understand operational needs, system requirements, and facility workflows.
- Advise customers on best practices to improve efficiency, throughput, and revenue using company solutions.
- Configure system architecture and software to align with customer operational requirements.
- Lead onsite and remote system implementations and user training sessions.
- Exercise independent judgment to minimize operational and financial impact related to system downtime.
- Create and maintain accurate documentation within the internal knowledge base.
- Identify software defects and collaborate with development teams to create test plans, execute release testing, and validate fixes.
- Deploy approved fixes and patches to production environments to resolve customer issues.
- Strong customer advocacy and service orientation.
- Excellent attention to detail with a high standard for accuracy and documentation.
- Adaptable and resourceful, able to manage changing priorities in a dynamic environment.
- Strong verbal and written communication skills.
- Proficiency with Linux, MySQL, Maria
DB, networking concepts, and complex technical troubleshooting. - Minimum of 5 years of experience in a technical or software support role.
- Bilingual in Spanish (required).
- Bachelor’s degree in MIS, IT, Computer Science, Engineering, or a related field (minimum GPA of 3.0 preferred).
- Prior technical support or software development internships preferred.
- Red Hat certification and database expertise are a plus.
- Willingness to travel nationally and internationally in accordance with company travel policies.
- Valid driver’s license required.
- Must be authorized to work in the United States without employer sponsorship.
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