Technical Support Engineer

Overview

Our client is seeking a Technical Support Engineer to support oil and gas businesses moving millions of gallons of petroleum each year by providing application and technical support to the users. The Technical Support Engineer drives user satisfaction and grows the business by providing advanced troubleshooting and resolution to more difficult questions or problems. They are responsible for onsite and remote implementations of highly customized solutions for customers and for systems troubleshooting alongside the customer.

They educate customers on products, functionality available, and customizable features, which may be designed in collaboration with the commercial and solutions design teams. The primary goal is to be a trusted advisor to our customers, educating them on best practices that lead to improved operational efficiency, minimizing downtime due to implementations and errors, and creating raving fans with each interaction, which leads to future sales of products.