Account Manager Hybrid In-Office

Position: Account Manager- Employee Benefits (Hybrid 1 day In-Office)
## Account Manager
- Employee Benefits (Hybrid 1 day In-Office)
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* Title:

Account Manager – Employee Benefits
**** Work Mode:
** Hybrid 1 day In-Office City, State**|

Experience:

** Level-Funded and Self-Funded Plans      

* Please note:

If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: *  | Location/Supporting:
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* About the Role:

** Responsible for IOA Benefits Account Management activities under Producer direction. Responsibilities include client service and communication, team leadership, directing daily tasks and work activities of Account Coordinators, team and individual productivity, quality, and service levels, implementation of client benefits administrative processes, tracking, renewals, new client setup, data management/entry, Producer communication, team and individual professional development, identification of sales opportunities, and upholding IOA core values.

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* Key Responsibilities:

** Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.

Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution, and recommend corrective actions.

Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
** Intermediary Role:
** Advocate for clients and carriers to ensure mutually beneficial outcomes.
** Ideal Candidate

Qualifications:

** 5+ years of industry experience

Exceptional customer service and communication skills Strong organizational, delegation, and decision-making skills Proficiency in MS Office (Outlook, Word, Excel)   
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* What We Offer:

** Company-paid health insurance 401K with employer match Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.

S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit
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