Job Roles and Responsibilities

Job Role s and Responsibilities

Operations & Budget Management:

• Manage multiple assigned accounts and their personnel.
• Maintain assigned locations within established budgets.
• Schedule account personnel and manage daily operational activities.
• Monitor the use of sanitary supplies, cleaning supplies, equipment, machinery, and safety equipment.
• Prepare supply orders according to company procedures and budget requirements.

Quality Control & Inspections:

• Conduct location inspections and audits to ensure work meets company and client quality standards.
• Perform a minimum of 10 inspections per week.
• Identify unsatisfactory work and implement corrective and preventive actions.
• Submit completed inspections and action plans to ownership.
• Maintain accurate and up-to-date inspection files.

Staff Management & Administration:

• Train, counsel, and discipline assigned staff when necessary.
• Ensure employees follow company policies and procedures regarding timekeeping, communication, uniforms, safety, supplies, and chemical use.
• Prepare timesheet cover sheets and supporting documentation for missing punches, signatures, or time entries.
• Prepare paperwork for new hires, employee changes, and terminations.

Client Relations & Operations:

• Maintain effective communication with clients and facility personnel.
• Understand and respond to client needs and requirements.
• Support personnel, customer relations, and special projects as needed.
• Ensure compliance with applicable regulatory agencies.
• Maintain facilities in a sanitary, attractive, and orderly condition.

Leadership & Performance:

• Promote company culture, values, and management philosophy.
• Provide quality leadership in achieving performance plans.
• Coach, mentor, and hold employees accountable.
• Build productive relationships with employees and customers.

Education & Experience:

• Two-year college degree AND a minimum of 5 years of janitorial industry experience with operating experience; OR
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Key Skills &

Competencies:

• Operational:
  Strong ability to plan, organize, prioritize, multitask, and manage time effectively.
• Leadership:
  Ability to train, coach, mentor, supervise, and hold employees accountable.
• Quality:
  Strong commitment to service quality, client satisfaction, and operational standards.
• Communication:
  Strong written, verbal, interpersonal, and customer communication skills.
• Technical:
  Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Problem Solving:
  Ability to work under pressure, resolve challenging problems, and meet established deadlines and objectives.
• Business:
  Demonstrated proficiency with general business practices.
• Language:
  Spanish/English bilingual ability is preferred.
• Schedule:
  
  Willingness to work occasional weekends.

Physical Requirements:

• Ability to walk or stand for prolonged periods.
• Ability to bend, stoop, reach upward, and lift up to 50 pounds.
• Possible exposure to chemicals requiring appropriate protective clothing or safety equipment.