Service Manager

F.J. Nugent & Associates, Inc., 269 Hunt Park Cove, Longwood, Florida, United States of America

Posted Monday, March 30, 2026 at 4:00 AM

• Oversee the daily operations of the field service department, managing all aspects of scheduling, field service execution, customer support, reporting, technician performance, and service‑related workflow.
• Lead field service technicians while also performing service work and job‑site support in a working manager capacity.
• Ensure organized scheduling of service personnel and resources to meet customer needs and improve department responsiveness and efficiency.
• Coordinate parts and materials for service jobs, ensuring technicians have what they need to complete work safely, efficiently, and accurately.
• Prepare repair and replacement quotes or proposals based on technician findings, job‑site evaluations, and customer needs.
• Review technician findings and provide recommendations for repair or replacement solutions where appropriate.
• Follow up on open quotes and support proposal activity to help drive service growth, customer retention, and replacement sales opportunities.
• Troubleshoot wastewater pumps, lift stations, control panels, VFDs, grinders/chopper pumps, mixers, municipal equipment, and odor control equipment.
• Handle escalated customer service issues and provide technical recommendations to customers in support of service resolution.
• Maintain strong working relationships with municipalities, utility authorities, and contractors.
• Visit customer sites to support field troubleshooting, service planning, issue resolution, and team effectiveness.
• Review field service reports and startup reports for accuracy, completeness, and quality before final delivery or follow‑up.
• Ensure startup documentation is correct and that service team startup procedures are performed properly.
• Monitor technician utilization and support the effective use of service labor and resources.
• Train, coach, and develop field service technicians to improve technical capability, reporting quality, consistency, and overall team performance.
• Evaluate technician performance and provide ongoing feedback, accountability, and support.
• Maintain service standards and SOPs to promote consistency, safety, and quality across the service team.
• Lead safety meetings/talks and reinforce safe work practices in the office, shop, and field.
• Ensure compliance with OSHA requirements, rigging/lifting safety practices, confined space awareness, and other applicable safety expectations.
• Participate in and manage the on‑call rotation, including after‑hours emergency response coordination as needed.
• Maintain professional communication with customers, team members, and internal departments at all times.
• Support sales team opportunities indirectly through strong service execution, technical input, and identification of customer needs in the field.

• Minimum 2+ years of relevant experience.
• Management experience.
• Field service experience.
• Wastewater and/or pump industry experience strongly preferred.
• Strong electrical and mechanical troubleshooting experience.
• Knowledge of 1/240, 3/208, 3/240, and 3/480 volt electrical services.
• Demonstrated ability to lead a field service team in a hands‑on, working manager role.
• Strong organizational skills and accountability.
• Calm under pressure with the ability to respond effectively to service issues and changing field conditions.
• Technically strong with proven troubleshooting ability across mechanical and electrical systems.
• Good communication skills and ability to maintain professional communication with customers and internal teams.
• Coach/trainer mindset with the ability to develop technicians and improve team performance.
• Strong problem‑solving ability and customer‑focused approach.
• Team‑first attitude with self‑starter mentality.
• Valid driver’s license required.
• Clean driving record required.
• CDL not required / preferred.
• Drug test and background checks required.
• Ability to read and interpret electrical schematics.
• Ability to read pump curves and technical submittals.
• Ability to read and interpret O&M manuals, wiring diagrams, installation instructions, and startup…