Project Manager, Operations Management, Change Management

Description

Job Summary

The Project Manager is responsible for planning, coordinating, and executing cross-functional projects that support organizational priorities across Rock City Enterprises. This role ensures projects are delivered on time, within scope, and aligned with company standards, while maintaining strong communication with internal teams, vendors, and key stakeholders.

The Project Manager serves as a central point of coordination—facilitating collaboration, tracking progress, mitigating risks, and ensuring a seamless execution experience that ultimately supports operational excellence and an exceptional guest experience.

This role supports Rock City Enterprises’ mission:
“To enrich lives through Wonder and Connection.”

Ideal Candidate Profile

The ideal candidate is a highly organized and results-driven project manager who thrives in a fast-paced, collaborative environment. They bring a strong ability to manage multiple priorities while maintaining clear communication and alignment across teams.

They are a proactive problem-solver who anticipates challenges, removes barriers, and drives projects forward with a high level of accountability. This individual is comfortable working across departments and influencing outcomes without direct authority, building strong relationships with both internal teams and external partners.

The ideal candidate demonstrates strong attention to detail while also maintaining a big-picture perspective—understanding how project execution impacts operational performance, brand standards, and overall guest experience. They are disciplined in tracking progress, ensuring follow-through, and delivering consistent, high-quality results.

They are adaptable, dependable, and process-oriented, with a continuous improvement mindset and a commitment to elevating project management practices across the organization.

Project Planning & Execution

• Lead the planning, execution, and completion of multiple concurrent projects across departments
• Define project scope, objectives, timelines, and deliverables in collaboration with stakeholders
• Develop and maintain detailed project plans, schedules, and resource allocations
• Identify risks, track dependencies, and proactively resolve issues to maintain progress

Cross-Functional Coordination

• Collaborate across departments (Operations, Marketing, Sales, Facilities, Guest Services, etc.) to align priorities and timelines
• Facilitate project meetings, status updates, and workflow coordination across teams
• Ensure clarity of roles, responsibilities, and expectations throughout the project lifecycle
• Support consistent execution standards across all teams involved in project delivery

Vendor & Contractor Management

• Coordinate with external vendors, contractors, and partners to ensure timely and high-quality deliverables
• Track vendor performance, timelines, and adherence to contract expectations
• Serve as the primary point of contact for project-related vendor communication

Project Tracking & Reporting

• Maintain and manage the organization’s project management system/database
• Monitor project progress, milestones, budgets (if applicable), and resource utilization
• Provide regular, structured updates to stakeholders, including leadership-level summaries
• Develop reporting tools and dashboards to visualize project status and outcomes

Communication & Stakeholder Engagement

• Ensure transparent, consistent communication across all stakeholders
• Translate complex project details into clear, actionable updates for leadership
• Escalate risks or delays appropriately with recommended solutions
• Support change management efforts by coordinating communication plans related to project rollouts

Process Improvement

• Identify opportunities to improve…