Rock Frontline Floater; PT

The Frontline Floater provides support by performing frontline job duties for guest-facing teams including retail, admissions, operations, and front-of-house food. Reporting to the Operations Manager, the Frontline Floater will be trained in each area and will be able to move between these teams based on the needs of the operation. This position will provide support and flexibility to all our guest-facing locations and will help ensure that we provide a positive experience for our guests and partners.

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the values of the Culture of Excellence in all guests and partner interactions.
• Operate Point of Sale (POS) systems to process transactions accurately and efficiently.
• Engage with guests and provide accurate information when needed.
• Maintain cleanliness and organization of work spaces, retail outlets, food outlets, gathering spaces, restrooms, parking lots, and other guest-facing spaces.
• Stay knowledgeable and up to date with Rock City products, offerings and special events as well as other local area attractions.
• Assist with performing opening and closing procedures when assigned and as needed for each team.
• Assist with monitoring the trails, guest gathering spaces, parking lots and bathrooms for litter and clean restrooms according to schedule.
• Maintains knowledge of food safety standards and menu items for food locations.
• Assists in the preparation and service of food and beverages.
• Assists with directing traffic and parking guests when instructed.
• Perform other duties as assigned by management.

Job Title:

Frontline Floater

Team:
Operations

Reports To:

Operations Manager

FLSA Status:
Part-Time | Non-Exempt

The Frontline Floater provides support by performing frontline job duties for guest-facing teams including retail, admissions, operations, and front-of-house food. Reporting to the Operations Manager, the Frontline Floater will be trained in each area and will be able to move between these teams based on the needs of the operation. This position will provide support and flexibility to all our guest-facing locations and will help ensure that we provide a positive experience for our guests and partners.

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the values of the Culture of Excellence in all guests and partner interactions.
• Operate Point of Sale (POS) systems to process transactions accurately and efficiently.
• Engage with guests and provide accurate information when needed.
• Maintain cleanliness and organization of work spaces, retail outlets, food outlets, gathering spaces, restrooms, parking lots, and other guest-facing spaces.
• Stay knowledgeable and up to date with Rock City products, offerings and special events as well as other local area attractions.
• Assist with performing opening and closing procedures when assigned and as needed for each team.
• Assist with monitoring the trails, guest gathering spaces, parking lots and bathrooms for litter and clean restrooms according to schedule.
• Maintains knowledge of food safety standards and menu items for food locations.
• Assists in the preparation and service of food and beverages.
• Assists with directing traffic and parking guests when instructed.
• Perform other duties as assigned by management.

Education & Experience

• High school diploma or GED preferred.
• Minimum 1 year of experience in hospitality, customer service, or a related environment preferred.
• An equivalent combination of education and experience may be considered.

Knowledge & Skills

• Ability to…