Facility Damage Coordinator

Job Summary

Provide service and support to internal and external customers, contractors, and attorneys across the NiSource states to bill and recover damages to assets on behalf of the states. Routinely run reports in the Damage Prevention Tracking System (DPTS) and analyze trends, exceptions, and opportunities related to Pipeline Safety and Compliance. The incumbent must use knowledge and skills on each damage case, applying appropriate analysis, evaluation, and investigation, and be detail oriented with accurate financial data capture and follow‑up on unpaid facility damage claims.

• Ensure prompt, accurate and consistent invoicing, reconciliation, and recovery of facility damages.
• Process Miscellaneous Revenue Accounting (MRA) adjustments, execute cash transfer requests, and remit journal vouchers (C‑690 forms).
• Utilize WMS, MRA, DIS, and DPTS billing and tracking software systems.
• Handle inbound and outbound communications related to facility damage billing, collections, and reporting.
• Refer damage claims to external collection agencies and attorneys.
• Identify and develop continuous improvement opportunities.
• Issue 60‑day letter correspondence regarding billing invoices, payment, demand letters, and additional third‑party inquiries.
• Interact with Contract Locators, Billing Exceptions, Payment Operations, Revenue Recovery, Hotline, and Distribution Operations personnel.
• Partner with Engineering Services on gas loss and legal discovery validation.
• Improve communications, safety and damage prevention with internal and external stakeholders using the DPTS Data Repository.
• Increase revenue of facility damage collections and miscellaneous receivables, and net back from outside collection agencies and attorneys.
• Meet or exceed key metric results as measured by the facility damage scorecards.
• Complete Indiana IURC damage reporting.
• Use existing procedures to bill and recover routine or standard damage bills under moderate supervision.

• High School Diploma or equivalent.
• 0–2 years of experience or a career equivalent in natural gas distribution operations, billing, and collections.
• Microsoft Office experience.
• Strong oral and written communication and interpersonal skills, with tact and diplomacy.
• Strong decision‑making and problem‑solving skills.
• Proficiency with personal computers and Windows‑based software.
• Demonstrated analytical skills and ability to function in an environment with ever‑changing priorities.
• Ability to meet deadlines and work under pressure.
• Attention to detail.
• Knowledge of billing/information systems (DIS, MRA, WMS, DPTS).
• Knowledge of state policies and procedures.
• Basic knowledge of underground construction and utility line locating processes.
• Basic knowledge of state and federal requirements for facility locating.
• Working knowledge of mainframe operations and billing support systems, i.e. WMS, DIS, and Microsoft Office.

• Bachelor’s Degree or Associate’s Degree from an accredited college.

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.

Each employee is expected to abide by this principle.

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at  or 1‑888‑640‑3320.

Promote a safe work environment by actively participating in all aspects of our employee safety program, reporting unsafe conditions, and taking actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co‑workers and staying focused on the task at hand.

NiSource participates in the U.S. Department of Homeland Security’s E‑Verify program. Notice and required documents are available via the links below.

$46,900.00 – $65,700.00. The salary offered to a candidate is based on several factors, including but not limited to the candidate’s skills, job‑related knowledge, and relevant experience, as well as internal pay equity.