Customer Service Representative

Job Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

• Responsible for organizing all keys and filing documents by our internal coding system and then again by Lot number when we go to Lot; uploading documents to the web each sale.
• Actively communicate with many different departments and teams and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Responsible for processing payments from successful bidders.
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co‑workers and customers.
• Perform other duties as assigned.

• Previous work experience where you worked in person with customers.
• Experience using computers, and ability to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Ability to work well and maintain a positive attitude in high‑pressure situations.
• You thrive working as part of a team, pitching in wherever you’re needed.

• Job Identification 10576
• Posting Date 07/01/2026, 09:05 PM
• Locations 7437 Deer Trail Ln, Lorain, OH, 44053, US (On‑site)