ServiceNow Technical Lead Consultant

Sigital is seeking an experienced Service Now Technical Lead Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a Service Now Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.

• Serves to design and oversee technical solutions that are leveraged for clients.
• Project ownership – responsible for driving projects to successful completion.
• Routinely create net new deliverables from scratch.
• Designing solutions for customers they themselves will be implementing.
• Routinely works independently as an individual contributor with minimal supervision.

• Provide constructive feedback
• Drive solutioning conversations
• Conduct demos/show-backs to customer teams
• Versatility with platform cross-function
• Ensure development team is adhering to project scope/timeline

• Expertise with 3+ years in Service Now Partner consulting services and current position as a Technical Lead.
• Working knowledge of integration functionality – Integration-Hub, Soap, REST, General API use.
• Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
• Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
• Experience designing and implementing Service Now Employee Center and/or Agentic & Gen AI Solutions.
• US citizenship
  - REQUIRED
  .
• Ability to independently gather and document requirements, design solutions, implement and support features.
• Strong communication skills (communicate and describe features, functionality, process and delivery concepts to clients clearly and fluidly).
• Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering.
• Certified System Administrator & Certified Application Development (
  Required
  ).
• Certified Implementation Specialist – ITSM, CSM, FSM, HAM, SAM, Discovery (2+CIS certs Required
  ).
• Certified Implementation Specialist-Data Foundations (CMDB & CSDM) –
  Preferred
  .
• Pro and/or Pro Plus Certifications –
  Preferred
  .

• Remote FTE work
• Healthcare benefits
• 401K plan
• Working for a great Service Now Premier Partner