F-Help Desk Specialist | Active Secret clearance

Overview

A Help Desk Specialist at GDIT supporting the F-35 Lightning II Program in Miamisburg, OH. Provide first-tier technical assistance to users and coordinate with technical teams to resolve issues for this mission-critical government customer.

• Provide software, hardware, and printing support to computer users via in-person, email, telephone, or electronic channels.
• Diagnose and resolve user problems through discussion, research, and testing.
• Document, track, and monitor technical issues to ensure timely resolution.
• Serve as focal point for customer concerns and coordinate with system administrators, network technicians, infrastructure technicians, and application engineers.
• Simulate or recreate user problems to troubleshoot and resolve operational difficulties.
• Recommend system modifications to reduce future user problems.

• Active Secret clearance required.
• 5+ years of experience supporting help‑desk Tier 1, Tier 2, or Tier 3 operations for a large-scale government customer.
• Experience with micro‑computer hardware, networks, account administration, and office automation software.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience managing a technical support team.
• Experience developing and providing Service Level Agreements and help‑desk deliverables.
• CompTIA Security+CE and AZ-900–Microsoft Azure Fundamentals certifications required.
• DoD 8140 Work Role (411) Technical Support Specialist – Basic certification required.
• BS/BA in Computer Science, Information Sciences, or related IT discipline (or 6years additional work experience without a degree, or 2years additional experience with an AS/AA).

• On-site in Miamisburg, OH.
• Scheduled weekly hours: 40.
• Travel required:
  
  None.
• Telecommuting:
  Not available.

Hourly rate: $29.43 – $39.81 (based on experience, location, and contractual requirements).

Health, dental, vision, and life insurance; short- and long-term disability; 401(k) with company match; paid time off including vacation, sick, personal, holidays, and special leave. Employees may also take advantage of the firm’s total rewards program, including health savings accounts and other medical plan options.

GDIT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.