Sales Supervisor

Essential Job Responsibilities

• Provide a professional and excellent level of customer service with existing and new customers.
• Generate sales by identifying appropriate business targets. Build new customer base to maximize sales. Retain existing customers by providing by developing trust and strong client relationships.
• Demonstrate clientele skills through customer outreach and ward-robing skills.
• Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.
• Delegate functions and tasks to team associates.
• Implement the sales strategy plan.
• Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
• Coach and train retail sales staff on best sales practices.
• Identify current and future trends that appeal to the consumer.
• Ensure that the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
• Ensure merchandise is clean and ready to be displayed.
• Develop product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.
• Adhere to loss prevention and inventory control and compliance procedures.
• Ensure promotions are accurate and merchandised to company standards.
• Monitor local competitors.
• Handle customer questions, complaints, and issues.
• Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.
• Perform all other duties as assigned and required.
• Hold store keys and regularly participate in store opening and closing functions.

• Sales and Goal Oriented: Must have the ability to maintain level of sales performance as determined by Company goals.
• Customer Service Oriented: Must be skilled in working with clients and building ongoing relationships that will result in increased sales.
• Cooperation: Works well with other people. Takes time to help customers and co-workers when required.
• Adaptability/Resilience: Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.

• A minimum of 2 years sales experience in retail.
• Strong selling skills with an emphasis on client development.
• Excellent communication skills required.
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
• Good leadership and motivational skills as to effectively lead a team.
• Sporting Spirit: must possess a competitive edge and drive to meet goals.
• Innovative thinker that will drive our brand forward.

• Play as One Team:
  • Showing respect towards everyone
  • Commitment for the team’s work and decisions
• Play with Elegance:
  • Striving for excellence
  • Treating others with fair play and humility
• Play by Daring:
  • Having the courage to speak up, experiment and take initiative
  • To explore new opportunities
• Play with Tenacity:
  • Constantly seek continuous improvement
  • Learning from our failures

At Lacoste, we’re committed to providing equal opportunities (EEO) to all employees and applicants for employment regardless of their race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, and/or any other characteristic protected by applicable federal, state, and local laws.

To be discussed