Maintenance Dispatch Coordinator

Overview

The Maintenance Dispatch Coordinator receives, records, and distributes work orders to service crews upon customers' requests for service. The role requires working shifts that include nights, weekends, and holidays.

Lorton, VA

• Receive, record, and distribute work orders to service crews upon customers' requests
• Repair and services on government mobile and stationary equipment
• Records information, like:
  • Name
  • Address
  • Article to be repaired
  • Service to be rendered
• Prepare work order and detailed notes
• Distribute orders to the service crew
• Schedule service calls and dispatch service crews. All information is recorded in a government program entitled Maximo.
• Call or write the customer to ensure satisfactory performance of service
• Keep a record of service calls and work orders
• Dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment
• Other duties as assigned

• High school diploma or GED equivalent
  • Associate degree preferred
• 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment
  • Experience with HTEE is preferred
• Must have a valid driver's license
• Must be a US Citizen
• Must pass a CBP Background Investigation

• Strong organizational skills
• Ability to prioritize and multitask
• Proficient in Microsoft Office Suite, i.e., Word, Excel, and Power Point
• Ability to work shift work that includes nights, weekends, and holidays
• Strong oral and written communication skills