Customer Service Manager - Lorton

Customer Service Manager - Huntington

Transdev in Lorton, VA is hiring a Customer Service Manager. The Customer Service Manager assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety and the customer experience.

Competitive compensation package of minimum $65,000 – Maximum $77,000

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 paid holidays per year
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

• Assure quality of operations including leading CSR staff, training, monitoring, observing customer phone calls and coaching to resolve customer service issues and compliance with policies and procedures.
• Resolve escalated customer related concerns & document.
• Develop and revise customer service manuals and procedures.
• Primary point of contact for maintaining No Shows policy.
• Professionally and actively document issues.
• Resolve customer inquiries relating to transportation; communicate resolution to customers.
• Review daily paperwork to verify accuracy.
• Direct liaison between client and team.
• Other duties as required.

• High school education, GED or equivalent.
• Minimum of 2 years of call center supervisor experience, preferably in the transportation industry.
• Excellent written and oral communication skills.
• Computer literate with the capacity to learn new software.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and successfully pass a pre-employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.