ServiceNow Developer; TS​/SCI

About Us

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners. Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth.

We’re looking for a sharp, self‑motivated Service Now Developer who’s ready to roll up their sleeves and push boundaries on one of the most secure and mission‑critical platforms out there. If you're a Service Now expert fluent in ITSM, thrive in high‑stakes environments, and have a passion for working on cleared networks — we want to meet you. This isn’t your average dev job.

This is where elite tech meets national security.

• Design, build, and enhance custom Service Now solutions that support secure government environments.
• Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
• Lead module development, integrations, and enhancements across the Service Now suite.
• Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
• Mentor junior developers and provide technical direction on best practices in a high‑stakes, cleared environment.

• TS/SCI clearance — must‑have (no exceptions).
• Prior experience working directly on a cleared or classified network.
• Ability to work onsite 5 days a week in Lorton, VA.
• 5+ years of hands‑on Service Now development experience.
• Mastery of the ITSM suite — Incident, Problem, Change, CMDB, and more.
• Deep understanding of JavaScript, REST/SOAP APIs, and Service Now scripting.
• Strong grasp of SDLC processes in secure or regulated environments.
• Service Now certifications (CSA, CIS‑ITSM, CAD, etc.).
• Experience developing and implementing systems using Agile/Scrum methodology.

• Familiarity with additional Service Now modules such as Sec Ops, Discovery, or HAM/SAM.
• Experience with automated testing frameworks and Dev Ops integrations within Service Now.

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

The work is primarily performed on‑site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well‑lit, temperature‑controlled setting with moderate noise levels.

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.