Azure Operations Lead

Job Overview

Accenture Federal Services is seeking a skilled and collaborative Cloud & IT Operations Lead to drive modernization and automation across our enterprise IT Service Management (ITSM) ecosystem. This role is responsible for advancing service delivery, improving operational efficiency, and integrating AI-enabled capabilities while overseeing Azure cloud operations and secure access governance.

• Lead modernization of IT Service Management processes, transforming manual workflows into automated, scalable, AI-assisted service operations.
• Implement AI-driven capabilities across ITSM, including intelligent routing, predictive analytics, automated remediation, and service health insights.
• Architect, operationalize, and maintain Attribute-Based Access Controls (ABAC) across enterprise systems; utilize Sentris for ABAC policy authoring and enforcement, ensuring accurate application of attributes across classifications, roles, and mission environments.
• Integrate Sentris with the Security Database of Record, managing synchronization pipelines to maintain authoritative identity and attribute data across the enterprise.
• Provide leadership, mentorship, and technical oversight to cloud and IT operations engineers.
• Maintain comprehensive documentation, runbooks, and operational standards to support continuity and audit requirements.
• Collaborate closely with cybersecurity, engineering, and mission teams to support secure enterprise operations.
• Promote automation-first operations, leveraging infrastructure-as-code (IaC), CI/CD, Power Platform, scripting, and AI-driven orchestration.
• Lead cloud operations supporting Azure infrastructure, identity services, virtual desktop environments, and mission-critical workloads.

• Extensive experience in cloud operations, enterprise ITSM, and service automation.
• Experience integrating identity systems with a Security Database of Record and maintaining attribute synchronization workflows.
• Experience managing PL-3 environments across AVDs, Office tools, Exchange, SharePoint, and enterprise file services.
• Experience designing, implementing, and supporting enterprise ITSM processes leveraging modern ITSM platforms to enable automation, scalable service delivery, and operational excellence.
• Experience with automation of infrastructure (IaC); experience with Azure Cloud, Windows Server, SQL Server, Power Shell scripting, and virtualization.
• Possess a DoD 8570/8140 Certification.

• Hands‑on experience implementing ABAC, including Sentris configuration, ABAC policy lifecycle management, attribute ingestion, and system integration.
• Experience designing, implementing, and supporting enterprise ITSM processes leveraging Jira Service Management to enable automation, scalable service delivery, and operational excellence.
• Demonstrated ability to manage Azure subscriptions and resources, including end-to-end lifecycle management, cost optimization, governance controls, and compliance alignment.
• Experience implementing and managing Azure Storage, including Storage Accounts, encryption configurations, lifecycle policies, and secure access patterns for mission workloads.
• Hands‑on experience deploying, configuring, and maintaining Azure Virtual Machines, including images, extensions, backup configuration, monitoring, and performance tuning.
• Strong understanding of Azure Virtual Networks, subnet design, firewall rules, routing, VPN/Express Route connectivity, NSGs, and secure network architectures supporting PL-3 and mission systems.
• Familiarity with enterprise monitoring and analytics such as Azure Monitor, Log Analytics, and Kusto Query Language (KQL) for operational insight and troubleshooting.
• Certifications in relevant technical areas.

• US Citizen
• Valid US Passport
• Active TS/SCI

Base pay range for this position in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland: $116,900—$243,100 USD.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Our Equal Employment Opportunity policy is available for review.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require…