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Service Desk Lead: Customer Support & SLAs
Job in
Lorton, Fairfax County, Virginia, 22199, USA
Listed on 2026-09-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Service Desk Lead to oversee daily operations of the external-facing service desk, guiding analysts, managing queues, and ensuring SLAs.
The role blends hands-on customer support with team leadership, coaching on product knowledge and de-escalation, and collaboration with Product, Engineering, and Account Management to resolve high-impact issues.
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