IT Service Desk Manager: Lead & SLA Champion
Job in
Lorton, Fairfax County, Virginia, 22199, USA
Listed on 2026-09-04
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
ASM Research seeks a Service Desk Manager to lead the internal IT Help Desk, ensuring prompt support and SLA adherence. You will direct staff, manage ticketing workflows, and drive service improvements across IT teams.
The role requires 4–6+ years in technical support with 2+ years in supervision, a Secret clearance, and experience with Service Now, Jira Service Management or Zendesk. Expect collaboration with Networks and Security on incidents and projects.
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