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Senior IT Service Desk Lead — SLA & Automation
Job in
Lorton, Fairfax County, Virginia, 22199, USA
Listed on 2026-09-07
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Accenture Federal Services in Virginia is seeking a Service Desk Lead to direct Tier 1/1.5 end-user support in a secure ITSM environment. The role mentors technicians, refines processes, and drives automation to scale operations while safeguarding SLAs across Reston and Lorton sites.
You will own queue health, manage incidents from triage to root cause, and partner with cybersecurity, engineering, and mission teams to maintain secure, reliable enterprise Windows, O365, and Azure services.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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