Service Desk Lead: Secure, Mission-Focused IT Operations
Job in
Lorton, Fairfax County, Virginia, 22199, USA
Listed on 2026-09-07
Listing for:
Accenture Federal Services Careers Marketplace
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
Systems Administrator, M365, SharePoint & Power Platform, IT Support
Job Description & How to Apply Below
Accenture Federal Services is seeking a Service Desk Lead to manage frontline IT support across Tier 1/1.5 in a secure, mission-focused environment in Reston and Lorton, VA. You will mentor technicians, refine processes, drive automation, and own queue health while ensuring SLA performance and rapid incident resolution.
The role requires 5–10 years in IT operations, leadership experience, expertise with identity and access management, PL-3 environments (AVD/Office 365/SharePoint), and a DoD 8570
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