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Service Desk Lead Mission‑Critical IT Operations
Job in
Lorton, Fairfax County, Virginia, 22199, USA
Listed on 2026-09-07
Listing for:
accenturefederalservices
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Project Manager
Job Description & How to Apply Below
Accenture Federal Services is seeking a Service Desk Lead to guide frontline IT operations in Reston and Lorton, VA. You will mentor technicians, refine processes, and drive automation to scale service delivery while maintaining high responsiveness.
In this role you’ll own queue health, prioritize requests, coordinate with security and mission teams, and balance workloads to meet SLAs, coaching staff and promoting best practices across shifts.
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