Field Service Supervisor
Listed on 2026-02-21
-
Management
Operations Manager
Alutiiq and its subsidiaries firmly believe that our employees drive the success of the company. We strive to create and provide an environment that offers challenging, stimulating, and financially rewarding opportunities.
Join us and discover a work experience where diverse ideas are met with enthusiasm and where you can learn and grow to your full potential. We’re looking for individuals who enjoy the entrepreneurial thrill of invention and enjoy working as a team to create exceptional results for our customers.
VA Lorton IMAP - Lorton, VA 22079 US (Primary)
Category
Transportation Distribution and Logistics
Job Type
Full-time
Typical Pay/Range
$110,000 - $125,000 annually
Education
Professional or Trade Certification
Travel
Up to 25%
Security Clearance Required
Secret
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):The Field Service Supervisor (FSS) oversees the execution of all IMAP team visits for their assigned teams, and assists in all technical matters related to the IMAP contract, according to their technical background and expertise. This includes communicating with all technicians on assigned teams regarding any questions or issues encountered during each visit, communicating with the COR regarding SOW issues or adjustments, and communicating with the Operations and Logistics groups to resolve any scheduling or logistical issues.
The position requires extensive knowledge and experience with technical work, equipment maintenance, regulations, and safety .
- Assist Deputy Program Administrator (DPA), Maintenance Manager (MM) and Senior Service Managers (SSM) in developing, refining, and enforcing requirements for all contractual SOWs, SOPs, and safety procedures
- Assist Operations Team in resolving all conflicts or issues that arise while scheduling and coordinating visits for all assigned IMAP teams
- Responsible for the performance of assigned IMAP teams during each visit, ensuring that the SOW is completed in accordance with the contract, and in a professional manner
- Communicate regularly with assigned IMAP technicians to share feedback, expectations, program updates, and program best practices
- Ensure that assigned IMAP Technicians have all necessary documents and information before arrival to Posts, such as previous Service Reports (SR) and details of any corrective maintenance work requested prior to the visit
- Review Weekly Status Reports created by each team, to verify that the team is not deviating from their approved SOW, and managing their time appropriately
- Prepare cost and labor estimates for corrective maintenance work by working with Government representatives, IMAP Technicians, Post personnel, and any available proposals, blueprints, technical specifications, and related documents
- Propose Preventative and Corrective Maintenance SOW changes for each visit, as identified by assigned IMAP teams, for Government approval
- Review and edit Service Reports (SR) for each visit completed by assigned IMAP teams, to verify accuracy, clarity, and completeness of all information
- Review completed equipment PM checklists for each visit completed by assigned IMAP teams to ensure they are detailed, legible, complete, and that all information about work completed is included in the associated visit’s SR
- Edit and clarify Bills of Material (BOM) included in SR for each visit completed by assigned IMAP teams
- Coordinate with the IMAP Logistics team to identify and procure parts and materials related to assigned team visits or emergency response visits requested by OBO
- Coordinate with the Logistics Manager to ensure that all deployed technicians have required tools, equipment, and PPE required to complete their assigned SOW
- Review and approve Deltek Timesheets for all technicians on assigned IMAP Teams
- Work with DPA, MM, and TSMs to advise OBO, Facility Managers, and deployed IMAP technicians in all matters pertaining to SOW for assigned IMAP teams
- Review technical data, SOW updates, and summaries from assigned IMAP teams for accuracy and clarity.
- Support IMAP Data Entry Specialists to document IMAP work in client’s computerized…
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