Program Manager - Custodial (Top Secret​/SCI Clearance Required

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The Program Manager (PM) is the primary point of contact and accountable leader for the INSCOM custodial contract at Fort Belvoir. The PM oversees all contract operations, staffing, quality, training, customer communication, compliance, and readiness activities across approximately 635,000 square feet in four buildings, including controlled-access and classified environments. The PM ensures all services are performed in accordance with the Performance Work Statement (PWS), schedules/frequencies, security requirements, and customer expectations;

leads transition and start-up execution; and drives a stable, responsive, and mission-aligned operation. The PM must obtain and maintain all required site access credentials and an active TS/SCI security clearance. The role operates within Service Source's standardized FY27 Custodial Operating Plan, including alignment to the QC SOP, Training SOP, hands‑on competency validation model, and applicable ISSA/CMI, BSCAI, and CIMS-GB-informed operational practices.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Serve as the government/customer-facing point of contact for all contract matters and maintain effective communication with designated representatives regarding operations, quality, staffing, security, risks, and performance.

• Direct and manage all custodial operations, personnel, resources, schedules, and workflows to ensure full contract compliance and uninterrupted service delivery.

• Lead implementation of the quality control program, corrective action process, and performance monitoring approach to sustain service standards and continuous improvement.

• Oversee staffing, onboarding, training, labor deployment, and supervisory execution to ensure adequate coverage and readiness across day, evening, and project work windows.

• Ensure compliance with all applicable access, badging, OPSEC, SCIF, TS/SCI, safety, labor, and corporate requirements associated with the contract.

• Manage contract documentation, reporting, customer updates, internal reviews, readiness activities, and issue escalation, including actions required during transition/start-up and stabilization.

• Coordinate support functions as needed, including HR, Security, Training, IT, procurement, supply/equipment readiness, and subcontractor/vendor alignment in support of contract execution.

• Implement and reinforce the Service Source QC SOP, Training SOP, and standardized observation/checklist tools applicable to the contract and ensure role-appropriate use of Compu Clean/Clean Check documentation and trend data.

• Ensure employees receive hands‑on task training using visual aids, equipment guides, and chemical charts, with supervisory observation, competency validation, and refresher training assigned based on deficiencies, audit findings, and operational changes.

• Monitor operational risks and implement mitigation plans related to staffing, access, quality, security, safety, and continuity of operations.

• Provide leadership, coaching, and accountability for the Alternate Program Manager, Supervisors, and assigned staff; drive a culture of professionalism, service, and compliance.

• Support customer walkthroughs, audits, inspections, and management reviews. Ensure timely closure of findings or required actions.

• Maintain visibility over supply levels, equipment readiness, service logs, staffing metrics, training completion, and quality trends.

• Ensure immediate escalation and response for mission‑impacting, safety‑related, access‑related, or customer‑sensitive issues.

• Support zero‑fail adoption expectations for the QC SOP and Training SOP and maintain audit‑ready records demonstrating implementation, competency validation, and corrective action follow‑through.

• Use available inspection, training,…