Inside Sales Representative

About Distribution International

Distribution International is a leading manufacturer of energy‑efficient insulation and building material products. We are recognized as a “Great Place to Work” and are committed to integrity, innovation, and inclusivity, delivering solutions that make a difference in the communities we serve.

Our Inside Sales Representatives collaborate with outside sales and other members of the sales organization to grow existing customers, create new customers, and meet or exceed monthly sales quotas.

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in‑stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales, and offering promotional sale items.
• Educate customers on features and benefits of products in order to improve product‑related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Fill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Setup and maintain customer files within company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transactions.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Prepare and submit weekly call reports and monthly sales.
• Perform any other duty, task, or responsibility as assigned.

• Minimum of 18 years of age.
• Valid driver’s license required if operating a vehicle for company purposes.
• Minimum of one‑year business‑to‑business sales experience.
• Strong presentation, communication, organization, multitasking, and time‑management skills.
• Solid problem‑solving and consultative skills required.
• Ability to work in a fast‑paced team sales environment with minimum supervision.
• Experience with Microsoft Office Suite.
• Associate’s Degree preferred.

Type of

Travel Required:

Local. Amount of

Travel Required: