Information Technology Aide; Part-Time

Temporary Part-Time Position

This is a temporary, part-time position within the City of Seal Beach Information Technology Division, located at the Seal Beach Police Department. Information Technology is responsible for network administration; software development and installation; maintenance of hardware and software, including upgrade and replacement; and the support and oversight of all technology-related products and services for all departments, including the Police Department. The ideal candidate demonstrates strong customer service skills, effective communication, attention to detail, and the ability to work in a fast-paced environment.

• Works at the direction of Information Technology Manager with administrative, technical, and clerical support tasks.
• Receive, document, and route technology service requests according to division procedures
• Monitor and update service tickets and escalate issues when appropriate
• Provide basic technical support including password resets and account assistance
• Perform computer data entry to record and retrieve departmental information
• Assist staff in resolving routine technology or connectivity issues
• Communicate with City staff and other agencies to obtain or provide information
• Assist with scheduling and coordination of IT-related activities or meetings
• Maintain accurate records and documentation related to IT support activities
• Perform other related duties as assigned
• Assist in installation, setup, or relocation of computers, printers, and related devices
• Assist with basic configuration of software and user workstations
• Operate computer systems, input/output devices, and related equipment
• Provide entry-level troubleshooting of software, connectivity, and peripheral devices
• Assist with audio-visual equipment setup and support
• Perform data entry or processing using computer-assisted communication systems
• Assist with routine technology inventory and equipment tracking

High school diploma or equivalent. Some experience, coursework, or training related to information technology, computer systems, or office support is desirable. Valid CA Driver's License required.

Minimum Qualifications
- Knowledge of

• Basic office practices and procedures
• Customer service principles and effective public relations techniques
• English usage, spelling, grammar, and punctuation
• Basic computer operations and standard office software applications

Minimum Qualifications
- Ability to

• Provide courteous and professional customer service
• Communicate clearly and effectively, both verbally and in writing
• Maintain accurate records and documentation
• Work independently and prioritize tasks in a busy environment
• Establish and maintain effective working relationships with City staff and the public
• Operate standard office equipment including computers, printers, telephones, and copiers
• Lift or move objects weighing up to 50 pounds with or without assistance

Application and Selection Process

• Complete an online employment application in its entirety
• Applications will be reviewed for relevant experience, education, and training
• Applicants best meeting the City's needs will be invited to participate in an interview
• Following a conditional offer of employment, candidates must complete TB screening, DOJ Live Scan fingerprinting, integrity test and polygraph examination, and a comprehensive P.O.S.T.
  
  -approved background investigation
• The City communicates primarily with applicants via email; applicants should provide a valid email address on their application

Work is performed primarily in a standard office environment. Duties require hearing and speaking to communicate with staff and the public, vision to read printed materials and computer screens, and manual dexterity to operate computers and office equipment. Reasonable accommodations may be provided for individuals with qualified disabilities on a case-by-case basis.

This position is not eligible for benefits.